TinyToolKits legal document

Refund Policy

Effective date: 1 August 2026
Last updated: 1 August 2026

Important: This draft is written for a Hungary/EU-facing digital PDF guide business, but it must be checked against the final seller entity, checkout flow, tax/VAT setup, Payhip settings, email tooling and cookie/analytics setup before publication.

1. Scope

This Refund Policy applies to paid TinyToolKits digital products, including PDF guides, checklists, worksheets, templates, bundles and similar downloadable resources.

2. Digital-product rule

Because TinyToolKits products are digital downloads, they cannot be physically returned. If you are given immediate access to the digital content and, before access begins, you expressly consented to immediate delivery and acknowledged that you would lose your 14-day right of withdrawal, then change-of-mind refunds are generally not available after access starts.

This policy does not limit your statutory rights if a product is faulty, incorrectly supplied, not delivered, not as described, or if the legally required digital-content withdrawal acknowledgement was not properly collected.

3. EU/Hungarian withdrawal rights

Consumers in Hungary and the EU normally have a 14-day right to withdraw from distance/online contracts without giving a reason.

For non-tangible digital content such as downloadable PDFs, this right may end once performance/delivery begins if you gave prior express consent to immediate delivery and acknowledged that you would lose the right of withdrawal.

You may submit a withdrawal request through the withdrawal page or by emailing [INSERT CONTACT EMAIL].

4. When we will usually refund or fix the issue

We will normally provide a refund, replacement, corrected file or alternative remedy where appropriate if:

  • you paid twice for the same product by mistake;
  • you were charged but did not receive access and we cannot resolve delivery;
  • the wrong file was supplied;
  • the file is corrupted or unusable and we cannot provide a working version;
  • the product materially does not match the product description;
  • a refund is required by mandatory consumer law.

5. When we usually do not refund

We usually do not refund where:

  • you changed your mind after receiving access;
  • you bought the wrong guide and the product page was clear;
  • you expected personalised professional advice;
  • you did not use the product;
  • you disagree with general educational content but the product was as described;
  • the product was downloaded/accessed after the valid digital-content withdrawal acknowledgement was given.

6. How to request help or a refund

Email [INSERT CONTACT EMAIL] with:

  • your name;
  • the email address used at checkout;
  • order number or payment reference;
  • product title;
  • a short explanation of the issue;
  • screenshots or error messages if relevant.

We may ask for additional information to verify the purchase and diagnose the issue.

7. Refund method and timing

Approved refunds will normally be sent back to the original payment method through Payhip, Stripe, PayPal or the relevant payment processor. Processing time can depend on the payment provider and your bank/card issuer.

8. Chargebacks

Please contact us first so that we can resolve delivery or product issues. We may dispute chargebacks where records show that the product was correctly delivered, accessed or downloaded and no legal refund right applies.

9. Mandatory rights preserved

Nothing in this Refund Policy removes or reduces rights that consumers have under applicable Hungarian or EU consumer protection law.